It’s #NationalTravelandTourismWeek and we’re thrilled to celebrate the people who make our industry so special.
All week long, we’ll be shining a light on those who make a real impact, no matter how big or small. The tourism industry has a critical role in powering economies, communities, and connections.
And people are at the heart of it all.
Shawn Gossman
Founder, Hiking with Shawn
Did you know that Shawnee National forest covers 289,000 acres and features oak-hickory forests, wetlands, lush canyons, sheer bluffs, and unique rock features?
Shawn is one of the many great Illinoisans who loves to explore and share his knowledge of this incredible area.
What are the ways you make a positive impact on travelers who are visiting Illinois? How does it feel to help those visiting our state?
"I offer itineraries and guided hiking to those visiting the Southern Illinois region. Most are from around the Chicago area. I give them a safe and guided chance to enjoy their National Forest and state parks. Those out-of-state always end their visit saying Illinois has some of the best views they've ever seen. I love Illinois and love getting people to enjoy Illinois. It really makes my day to do it."
What is your favorite place to visit in Illinois?
"My favorite place to visit in Illinois is the Shawnee National Forest, particularly, I love to visit the Ozark, Illinois area with Jackson Falls, Burden Falls, Bell Smith Springs, and everything around this scenic and beautiful area."
Those out-of-state always end their visit saying Illinois has some of the best views they've ever seen. I love Illinois and love getting people to enjoy Illinois. It really makes my day.
SHAWN GOSSMAN
Jan Seeley
Director, Christie Clinic Illinois Race Weekend
Illinois is home to more than just the Bears, Blackhawks, Bulls, Cubs, and White Sox! Each year, hundreds of sporting events are held around the state, welcoming spectators and participants from all over the country—and the world.
Jan and her team host 10,000+ guests for the Christie Clinic Illinois Race Weekend.
What does your average day look like when you help a visitor?
"Our 3-day Race Weekend is all about making our 10,000+ guests feel like we are putting on the event just for them. As director, I strive to interact with as many of our participants as possible throughout the weekend—whether that happens at packet pickup, the health & fitness expo, the hospitality suite, the start line and finish line, or anywhere in between. Extending a warm welcome starts with me, but is carried out at every corner of our event as well—from our host hotels where staff wear official race weekend T-shirts, to over 2,000 kind and enthusiastic volunteers, who are the beating heart of our event."
How does it feel to help those visiting our state?
"I love how Race Weekend shines the brightest of lights on our Champaign-Urbana & Savoy community. That fills me to my core. I want our participants to “float” out of town after Race Weekend, eager to return to our incredible community after receiving “red carpet” treatment the entire Race Weekend."
I have run races all over the country, so I know from personal experience that our community is, bar none, the friendliest, kindest, most welcoming, and supportive anywhere.
JAN SEELEY
Marty Mullarkey
Concierge, McCormick Place Convention Center
With 2.6 million square feet of exhibit halls, McCormick Place serves as host to a multitude of conventions and events each year. For many new visitors to Illinois, the role of the McCormick Place team moves beyond concierge to host and tour guide.
Marty Mullarkey finds himself passionate and energized by the opportunity to meet and welcome visitors to the city he loves.
What does your average day look like when you help a visitor?
"When people arrive here, I help them with show info, registration, hotel shuttle buses, food options on campus. During the course of the convention, they will start asking for city info. They want to know about restaurants, museums, shopping, airline info, florists, theatre, comedy clubs, etc. I deal with people from all over the world every day. I try to help them with everything. We appreciate their business. We want the visitors to enjoy their stay and come back again."
What is your favorite place to visit in Illinois?
"When I have a day off, I like to go to Wrigley Field, Brookfield Zoo, Navy Pier, Willis Tower, comedy clubs, etc."
I am proud to be an ambassador for Chicago. When I look at my Concierge desk, I see it as a stage to the city. I love my job - it is not work when you are having fun.
MARTY MULLARKEY
Brandon Jens
Branded Properties Manager, John Deere
The John Deere Pavilion in Moline offers visitors an up-close experience that showcases the innovative products and heritage that set the business apart from day one.
Brandon Jens, Branded Properties Manager, leads the charge in creating memorable visits for all who stop in.
What are the ways you make a positive impact on travelers who are visiting Illinois? How does it feels to help those visiting our state?
"By actively engaging with travelers, sharing local knowledge and recommendations, promoting sustainability, and fostering a welcoming and inclusive environment, our team members at the John Deere Pavilion and John Deere Historic Site contribute to making travelers' experiences in Illinois positive, memorable, and enriching. It is a privilege to contribute to Illinois tourism by sharing our stories that are deeply rooted in the state of Illinois."
What is your favorite place to visit in Illinois?
"There are a couple of places I would consider my favorite places in Illinois. First, I must mention the John Deere Historic Site, a hidden gem nestled in Grand Detour, IL, just off of I-88 near Dixon. This site is meticulously cared for by a dedicated and hard-working team who will guide you through the origins of John Deere's legacy. Secondly, Wrigley Field holds a special place in my heart. As a lifelong Cubs fan, my fond memories of attending games with my grandparents and my own family make it a cherished spot that will always hold a special significance for me."
I consider myself fortunate to be part of the opportunity to curate unforgettable and distinctive experiences for travelers, enabling them to uncover hidden treasures, embark on new adventures, and forge connections with Illinois.
Brandon Jens
Milton Phillips
Facility Manager, UW Health Sports Factory
As one of the largest sports facilities in the midwest, UW Health Sports Factory hosts sporting events, competitions, and drop-in programs. Its name symbolizes the history of the site as it was once the former Ingersoll factory located in the heart of a major manufacturing hub in Rockford.
Facility Manager Milton Phillips recognizes the importance of the destination’s role in elevating tourism.
What are the ways you make a positive impact on travelers who are visiting Illinois?
"During our events and tournaments, I do my best to actively engage as many visitors as possible by sharing tournament/ event info, city info like directions, suggestions on things to do, things to see, and places to eat locally. We sweat the small details. We believe a simple welcoming smile and brief hello can go a long way in providing positive and memorable experiences for our visitors."
What is your favorite place to visit in Illinois?
"My favorite place to visit in Illinois is right here in my hometown of Rockford. The Rockford Arboretum is a local park that is home to a tree grove memorial for my late mother and is also home to the place that my wife and I were married. This park is near and dear to me, and I cherish it every time I visit."
It’s a privilege and honor to take part in showcasing our great midwestern hospitality, along with our diverse cultures and history. I love that my job allows me to expose what our city of Rockford has to offer to those from around the world.
MILTON PHILLIPS
Karla Graham
Bartender & Server, The Office Niteclub
Midwest hospitality is served on a daily basis throughout the #MiddleofEverything, with cherished restaurants and iconic bars offering a taste of what Illinois has to offer to residents and visitors.
Karla Graham, Bartender & Server at The Office Niteclub in Rockford, understands the importance of her role in delivering exceptional service to guests.
What are the ways you make a positive impact on travelers who are visiting Illinois? How does it feel to help those visiting our state?
"I make a positive impact on travelers visiting Illinois by genuinely enjoying the opportunity to help and communicate with people, acting as an enthusiastic ambassador for our state. I share my passion for local culture and attractions by providing personalized recommendations and insider tips. Highlighting the vibrant events and nightlife at The Office Niteclub, I also promote the wealth of outdoor recreational activities available in the Rockford region and beyond, from kayaking on the Rock River to hiking in scenic state parks."
What is your favorite place to visit in Illinois?
"My favorite place to visit in Illinois is the Rock River Recreational Bike Path in Rockford, IL. This path is a gem for both running and biking, offering ample space to enjoy these activities comfortably. I particularly love the calming vibe near Shorewood Park, where the natural beauty and tranquility of the river create a peaceful atmosphere."
Helping visitors discover the hidden gems of Illinois is incredibly rewarding, as it allows me to enhance their travel experience and create lasting memories, contributing to their joy and excitement during their stay.
KARLA GRAHAM
Carmela Perea
Server, Karma Pub (DoubleTree Hotel)
There’s no place like home, and when you are on the road, finding an atmosphere that is welcoming and comforting is key.
Carmela Perea, Server at the DoubleTree Hotel’s Karma Pub in Mundelein, knows a thing or two about delivering a hospitable and uniquely Illinois experience.
What does your average day look like when you help a visitor?
"For me, the most important thing is to make a great first impression on guests. I want to make them feel comfortable and that the hotel is not just a place to sleep, but their home away from home. This is true for me as I feel this is my second home and I always see the guest as part of my family. I like to have small conversations with our guests and find out the reason for their visit."
People visit from all over the world and I enjoy learning their cultures and greeting them in their native language.
Carmela Perea